For ages 21 and above

pp vlp Responsible Gambling —
Know Your Limits, Stay Safe

Entertainment is best enjoyed when it stays within control. pp vlp believes that every player has the right to set their own limits and should have access to help when needed. On this page we discuss how you can keep yourself safe.

Only individuals aged 21 or above may participate on this site.

What Responsible Gambling Is and Why It Matters

Online casino and sports betting are a form of entertainment — but that entertainment stays healthy only when the player makes conscious decisions and stays within the limits of their financial and mental capacity. Responsible gambling means understanding the risk of loss, setting a budget, and sticking to time limits.

On the pp vlp platform, if you read our Terms and Conditions, you will see that we are committed to ensuring a fair and transparent environment. Gambling should never be treated as an alternative source of income, and placing higher bets to recover lost money is a risky decision.

Our goal is to create an environment where players can stay safe using the tools of their choice. From setting deposit limits to taking short breaks — all of these features are available directly on our platform.

Our commitment: pp vlp never encourages any player to bet beyond their means. If you feel that gambling is having a negative impact on your life, please contact our support team — we are here for you.

Ask yourself before you start playing

  • What is my budget, and can I handle a loss?
  • Have I decided in advance how long I will play today?
  • Am I playing only for fun, or is there some pressure behind it?
  • If I lose, will I be able to make a calm decision?
  • Am I hiding anything from family and friends?

Self-Limit Setting Tools

pp vlp provides players with several tools to keep their gambling habits in check. These can be used at any time from your account settings.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately; if you want to increase the limit, you must wait 24 hours.

Session Time Limit

Decide in advance how long you will play in one session. When the set time is up, the system will automatically notify you and, if needed, end the session.

Self-Exclusion

Temporarily close your account for a set period — from 30 days up to permanently. During this time, logging in, making deposits, or placing bets will not be possible.

Betting History Review

From your account dashboard you can view your betting history, total wins and losses, and deposit records at any time. This helps you review your own spending.

Contact the Support Team

If you have any concerns, let our support team know via 24/7 live chat or email. They provide assistance in Bengali and English and will help you set account limits or activate self-exclusion if needed.

Reality Check

Messages appear on screen at regular intervals to remind you how long you have been playing and how much you have spent so far. These breaks help you make informed decisions.

Recognise the Warning Signs

Problematic gambling habits often develop gradually and are not easy to notice at first. If you see any of the signs below in yourself or someone close to you, it is important to take note. You can find more detailed information on our FAQ page.

  • Repeatedly placing bets to recover lost money and increasing the bet amount each time.
  • Spending more time gambling by cutting back on time with family, friends, or work.
  • Borrowing money to gamble or using funds meant for essential expenses.
  • Repeatedly failing to stop gambling or feeling restless when trying to do so.
  • Hiding the amount of gambling or spending from loved ones.
  • Turning to gambling to escape stress, depression, or anxiety.
  • Focusing on gambling while neglecting work, studies, or daily responsibilities.

Keep in mind

If even one of the signs above applies to you, it needs to be taken seriously. These tendencies are not a sign of weakness — this is a health condition that can be addressed.

The pp vlp support team is with you 24 hours a day, 7 days a week. Contact us via live chat or email — all conversations are completely confidential.

Take care of yourself

Take a short break after each gaming session. Spend time with family and friends, exercise, and get enough sleep — these help keep the mind balanced.

Where to Find Support

Acknowledging a problem and asking for help takes courage. Rather than trying to cope alone, reach out to a trusted person or professional support. Your information is fully protected in accordance with our Privacy Policy.

pp vlp Support Team

Contact us via 24/7 live chat or email. Speak in Bengali — we will help you set limits on your account or activate self-exclusion.

Family and Loved Ones

Talk to a family member or a trusted friend. Their support and understanding can be the strongest force on the path to recovery.

Professional Mental Health Counselling

Speak with a psychiatrist or counsellor. Bangladesh has several mental health service centres and clinics that help with gambling addiction.

Support Groups

Sharing experiences with people going through the same problem is an effective path to recovery. Consider joining a local community support group.

Protection of Minors

pp vlp strictly prohibits registration and participation by anyone under the age of 21. Age is verified when an account is opened, and in cases of doubt, identity documents are requested.

If there are younger members in your household, make sure they cannot access your device or account. Use passwords and PINs on your device and keep auto-login turned off. Parents or guardians can use parental control software on devices to block gambling-related sites.

If you suspect that a minor is attempting to use our platform, notify our support team immediately. We make no exceptions on this matter.

Age Restriction Policy

  • Age verification is mandatory at registration
  • No one under 21 years of age may open an account
  • National ID verification is carried out in cases of doubt
  • Accounts belonging to minors are closed immediately

pp vlp's Commitment and Responsibility

Responsible gambling is not just a matter of rules — it is a part of our values. pp vlp believes that providing entertainment and looking after users' well-being can go hand in hand. That is why we have included tools on our platform that enable players to protect themselves.

Our support team is not only there for technical issues — you can also talk to them if you are concerned about your gambling habits. They speak Bengali and respect your privacy.

To learn more about us, visit our About Us page, which contains information about how we work and what we stand for. Our goal is for your gaming experience to always remain positive.

Our Support Channels

  • 24/7 Live Chat Support
  • Email Support (in Bengali and English)
  • Available at any time
  • Full confidentiality guaranteed

Responsible Gambling FAQ

No, self-exclusion does not delete your account — it is only deactivated for a set period. During this time, logging in, making deposits, or placing bets will not be possible. Once the period ends, you can reactivate your account, but in the case of permanent exclusion, reactivation is not an option.

Lowering a deposit limit takes effect immediately. However, if you want to increase the limit, you must wait 24 hours — this rule is intentional to prevent impulsive decisions. You can contact our support team for help with changing your limit.

If you think someone close to you is being harmed by gambling, talk to them calmly and stay by their side without judgment. Encourage them to seek professional help. You can also contact our support team — they can guide family members in the right direction as well.

You must be at least 21 years old to open an account at pp vlp and take part in any betting or casino game. Age is verified at registration, and in cases of doubt, national ID information may be requested.

Yes, you can apply for self-exclusion via email or live chat. Our support team is active 24 hours a day, 7 days a week and will process your request as quickly as possible. You decide the duration of the self-exclusion.

There are several government and private mental health service centres in Bangladesh. You can seek help from the mental health department of a local hospital, a psychiatrist, or a trained counsellor. Gambling addiction is a treatable condition and recovery is possible with the right support.

More useful information

Terms & Conditions

Read all the terms and rules for using the platform.

Privacy Policy

Learn how your personal information is kept secure.

FAQ

Find answers to all questions about accounts, payments, and other topics.

About Us

Learn about pp vlp's background, values, and how it works.