pp vlp Privacy Policy
This policy explains in full how we collect, store, use and protect the personal information you provide when registering or using the pp vlp platform.
This Privacy Policy ("Policy") applies to the website owned and operated by pp vlp and all related services. In this Policy, "we", "us" and "pp vlp" refer to this platform, and "you" or "user" refers to any person using our services. This Policy should be read alongside our Terms and Conditions, as both documents together define users' rights and responsibilities.
Table of Contents
1 Scope and Applicability of Policy
This Privacy Policy applies to pp vlp's website, mobile application and all related digital services. The terms of this Policy apply to you whenever you access our platform, create an account, or use any of our services.
Our services are for persons aged 21 or above only. By using the platform you confirm that you meet this age requirement. We do not intentionally collect or process personal information from minors.
This Policy has been prepared with Bangladeshi users in mind. We are not responsible for the privacy practices of any third-party websites or services that may be linked from our platform.
2 Information We Collect
pp vlp collects user information at various stages. This information falls into two categories — information you voluntarily provide, and information collected automatically through your use of the platform.
Registration and Account Information:
- Full name, date of birth and gender
- Mobile number and email address
- Username and password (stored in encrypted form)
- Identity verification documents (if required)
Financial Transaction Information:
- Deposit and withdrawal records
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Transaction date, amount and status
Automatically Collected Information:
- IP address and device identifier
- Browser type and operating system
- Time spent on the platform and pages visited
- Game history and betting activity
- Login time and location (general region only)
3 Purpose of Data Use
We use the information we collect only for specific, legitimate purposes, which are set out below:
- Account management: Handling the registration process, verifying logins and keeping accounts secure.
- Service delivery: Managing gaming activity, processing bonuses and handling deposits and withdrawals.
- Communication: Sending important updates, security alerts and customer service messages.
- Fraud prevention: Detecting suspicious activity and maintaining account security.
- Service improvement: Analysing user behaviour to improve the platform experience.
- Legal compliance: Retaining data as required to comply with applicable laws and regulations.
- Responsible gaming: Identifying unusual gaming patterns and taking steps to protect users.
We do not sell or rent your information to third parties for marketing purposes.
4 Sharing Data with Third Parties
pp vlp may share user information with third parties in limited circumstances and for specific purposes, as described below:
- Service provider partners: Payment processors (bKash, Nagad, Rocket, Upay), game software providers and technology infrastructure suppliers receive the information they need to carry out their specific functions. These partners are bound by confidentiality agreements with us.
- Legal obligations: Information may be disclosed in response to court orders, lawful requests from investigative authorities, or to comply with applicable law.
- Fraud prevention: Limited information may be shared with security agencies to prevent fraudulent or deceptive activity.
- Business restructuring: If pp vlp undergoes a change in ownership or management, user information may be transferred to the new owner, but the terms of this Policy will remain in force.
Outside the situations listed above, we do not share your personal information with any third party without your consent.
5 Cookies and Tracking Technologies
The pp vlp platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the platform's functionality.
Types of cookies we use:
- Essential cookies: Required for the platform's basic functions — maintaining login state, managing sessions and enabling security features. The platform cannot work properly without these cookies.
- Performance cookies: Help improve service quality by analysing how users interact with the platform. This information is collected in aggregate form.
- Functionality cookies: Remember your preferences (such as language selection) and provide a personalised experience.
You can control cookies through your browser settings, but disabling certain cookies may prevent you from using some features of the platform.
6 Data Retention and Security
We treat the security of your information as a top priority. The pp vlp platform uses SSL encryption technology, which encrypts all data transferred between your browser and our servers.
Our security measures include:
- Data transfer protection via SSL/TLS encryption
- Password hashing — we never store passwords in plain text
- Two-factor verification (OTP)
- Regular security audits and vulnerability assessments
- Strict access controls for servers and databases
- Automated monitoring to detect unusual logins or transactions
Data retention period: We retain your information for as long as your account is active. After an account is closed, certain data may be kept for as long as necessary to meet legal obligations.
If we detect a data breach or suspicious activity, we will notify affected users as quickly as possible and take the necessary action.
7 User Rights
Every user of the pp vlp platform has certain fundamental rights regarding their own information. We respect these rights and support users in exercising them.
- Right to know: You have the right to know what information we have collected about you and how it is being used.
- Right to correction: If your information is inaccurate, you may request that it be corrected. Many details can be updated directly from your account settings.
- Right to deletion: In certain circumstances you may request that your information be deleted, though information retained to fulfil legal obligations is outside the scope of this right.
- Right to restrict processing: In certain cases you may ask us to limit how your information is used.
- Right to object: You may object to marketing communications or non-essential data processing.
To exercise any of these rights or if you have any questions, please contact our customer service team. We generally aim to respond within 30 days.
8 Protection of Minors
All services on the pp vlp platform are for persons aged 21 or above only. We do not intentionally collect or process personal information from minors.
We verify age during the registration process. If a user is found to be under 21, their account will be closed immediately and any information collected will be deleted.
We believe in responsible gaming. If anyone in a family suspects that a minor is using our platform, please notify our customer service team promptly — we will act quickly.
9 Payment Data Privacy
Financial transaction information is highly sensitive to us. We process deposits and withdrawals through bKash, Nagad, Rocket and Upay. These payment providers follow their own privacy policies.
Our platform does not store complete mobile banking numbers — only the portion needed for verification is kept in encrypted form. All financial transactions are completed over SSL connections.
If you notice any unusual activity in your payment information, contact us immediately via our 24/7 live chat service.
10 Changes to Policy
pp vlp reserves the right to update or change this Privacy Policy at any time. For significant changes, we will notify users in the following ways:
- A notification will be displayed when you access the platform.
- A message about the changes may be sent to your registered email.
- The "Last updated" date at the top of this page will change.
Continued use of the platform after the updated Policy takes effect means you have agreed to the new Policy. If you object to any change, you may stop using the platform and request that your account be closed.
To learn more about this Policy, visit our FAQ section, where you will find answers to common privacy-related questions.
11 Contact and Complaints
If you have any questions, concerns or complaints about this Privacy Policy, please contact our customer service team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.
Ways to contact us:
- Live chat: Log in to the platform and chat with us directly at any time.
- Email: [email protected]
When making a privacy-related request (to view, correct or delete information), please include your registered email or mobile number so we can verify your identity.
To learn more about pp vlp, visit our About Us page.
Do you have any privacy questions?
Our customer service team is always ready to answer your questions in Bengali.